Returnes & Exchanges
Shopping online can be challenging, especially when trying to determine glaze color for a large dinner set. Consider purchasing a small item like our Bitty Bowl in the colors you're interested in to see the glaze in person.
Shipping & Return Policy
At Addis Ceramics, we prioritize timely delivery and exceptional customer service. Please review our shipping, processing times, and return policies below.
Processing Time:
All pots are ready to ship unless otherwise stated. Please allow 5-7 business days before shipment.
Shipping Time :
- Standard Shipping (5-7 business days)
International Shipping:
N/A.
Order Tracking:
Once your order is shipped, you'll receive a confirmation email with tracking information.
Returns & Exchanges:
We understand that shopping online can be challenging, especially when choosing glaze colors for larger sets. Consider purchasing a small item, like our Bitty Bowl, to see the glaze in person before committing to a full dinner set.
If you’re not 100% satisfied with your order, we happily accept returns within 14 days of delivery for a full refund or store credit.
- To initiate a return, email us at mariah@addisceramics.com within 14 days of receiving your order, and we will send you return instructions.
- Returns must be shipped within two weeks of initiating a return or exchange. Items must be in unused condition with original packaging.
After 14 days, a store credit will be issued for the price paid, excluding shipping costs.
Please note:
- We do not cover shipping fees for returns due to personal preferences (e.g., glaze or form choices).
- If you've received pottery as a gift, you can return it for store credit.
- If you’re dissatisfied with the glaze color or another aspect, you can return the item for exchange, store credit, or a refund (excluding shipping costs).
For missing items, contact us at mariah@addisceramics.com for resolution.
If your order is damaged in transit, please photograph the damage and email us for a swift replacement.
If you suspect you've received a Second-grade item, send us a photo for evaluation and next steps.
Return Shipping:
You are responsible for return shipping costs, and it is your responsibility to ensure safe transit. We cannot refund or exchange items returned in anything less than new condition due to transit damage. We recommend using a reliable shipper to safeguard against damages. Shipping costs are non-refundable.
Refunds & Store Credit:
Refunds are issued upon receipt and inspection of the returned items. For exchanges, store credit (valid for one year) will be issued minus the shipping costs, to be used on future purchases online or in-store.
Estimated Shipping Rates
|
Region |
Weight (lb) |
 UPS Ground Rate |
|
Oklahoma |
0.01 - 2 |
 $10.00 |
|
2.01 - 6 |
 $15.00 |
|
|
6.01 - 11 |
 $25.00 |
|
|
11.01 - 23 |
 $35.00 |
|
|
23.01 - ^ |
 $50.00 |
|
|
Non-OK, Continuous US |
0.01 - 2 |
 $10.00 |
|
2.01 - 6 |
 $15.00 |
|
|
4.01 - 6 |
 $20.00 |
|
|
6.01 - 14 |
 $30.00 |
|
|
14.01 - 19 |
 $40.00 |
|
|
19.01 - 24 |
 $50.00 |
|
|
24.01 - 42 |
 $75.00 |
|
|
42.01 - ^ |
 $100.00 |