FAQ
Frequently Asked Questions
Is your pottery dishwasher safe?
Yes, absolutely! We use a fully vitrified clay-body and glaze to make all of our pottery. This means that the clay and glaze are not absorbent, making our pots dishwasher and microwave safe.
Will silverware leave marks on your pottery?
The glaze will not be damaged by any flatware. We developed the glaze to be harder than most metals. Some flatware is softer than others and more prone to leaving marks. If markings do occur , use a slightly abrasive cleaner such as baking soda or Bar Keepers Friend to lift out the markings.
Are your dishes lead free?
Our studio is lead free. We have formulated our glazes to be free of lead and other heavy metals.
Can I put your pottery in the oven?
Our pottery is oven safe but we've got a few suggestions:
Similar to glass, ceramics can break due to intense temperature changes, so be careful to avoid thermal shock. For example, don't take a dish from the cold fridge then immediately put it into the oven. We suggest you bring the dish to temperature with the oven to avoid breakages! Similarly, don't take a hot dish and put it into a cold sink or cold fridge: let it cool down for a bit before introducing a shock of coldness.
Don't broil anything! If there are any hairline cracks, they will expand in the oven and most likely break.
Make sure your piece is all good before you place it into the hot oven.
Do you offer gift cards?
Most definitely! You can find them right here.
Shipping
When can I expect my order to be shipped?
Orders are typically shipped within 5 day of an order being placed.
Out of Stock orders will ship within 2-4 weeks, depending on where we are at in production. For a better estimate on shipping time for OOS orders, contact Mariah at mariah@addisceramics.com
During the holidays, and busy online shopping events, our small team of three may fall a bit behind on production and your order may be delayed. We will do our absolute best to communicate the delay with you. You can always reach
out to Mariah at mariah@addisceramics.com for more detailed information.
What shipping carriers do you use?
We primarily ship packages with UPS or USPS.
Returns & Exchanges
Returns and Exchange Policy
Your order will be accepted for refund or exchange if returned in original condition within thirty (30) days from the delivery date. You are responsible for shipping costs on all returns and exchanges. We are unable to offer refunds or exchanges for items that are returned to us in anything less than like-new condition.